Reached for comment about customers’ confusion around membership fees, a representative from Savage X Fenty told Vox, “Customer satisfaction is very important to us and we strive to provide the highest level of service to hundreds-of-thousands of customers worldwide. There’s also no guest checkout, which means everybody who buys anything has to set up some level of an account.ĭetails of the Xtra VIP membership that pop up in a shopping cart sidebar. But if you don’t stop to read what might be considered by shoppers to be an irrelevant wall of text, you’re likely to end up with a recurring monthly charge of $49.95 for as long as it takes you to notice. The membership program is explained in a lengthy sidebar next to the cart, and you can delete it from your cart as you would delete any item. In fact, even if you don’t click on anything VIP at all, and simply add a product that initially appears full price, the site will still automatically add a Savage X Monthly Membership and a VIP discount. You don’t pay for the membership until it’s automatically charged to your card at a later time. For example, click on the “2 for $29” bralette deal and a Savage X Monthly Membership is automatically added to your cart to activate the discount. Millennial poverty is not being able to buy lunch because youre dumb and forgot about your annual Savage x Fenty membership fee.- Rowdy Roddy Peppa Pig July 22, 2019īut even if you limit your browsing to other items - often simpler, less flashy underwear and bras and nighties, framed less as something Rihanna herself had a hand in creating especially for you - clicking on any VIP promotions pushes you to become a member as well. A good chunk of the items in the store are only available if you’re a VIP, meaning you have to sign up for the membership before you can purchase them. I went back to the Savage X website, which is absolutely covered with deals labeled “New VIP Offer,” and new arrivals that are VIP-only. The review labeled by Trust Pilot as “Most helpful” reads in part, “I checked my account today and realized I was charged for three months, entered into an absurd contract without my knowledge and am being charged an absurd amount of money a month.” However, on the consumer review site Trust Pilot, Savage X Fenty has close to 1,300 reviews, 25 percent of which rate the store “average,” “poor, or “bad” - and many of those are about the membership fee. Nobody scammed me into not reading, I just don’t like to read, and when I’m buying underwear at work I have to do things quickly. Of course, the fact that I personally made an embarrassing error does not necessarily mean that something deceptive is happening. To my chagrin, I realized shortly after, I had paid for a year-long membership in the fall of 2018, shortly after the brand debuted. As it turned out, my editor had also accidentally paid for a Savage X Fenty Xtra VIP membership, which allows you to purchase exclusive and discounted underwear, including special stuff supposedly hand-picked by Rihanna. “SAME except it’s been like six months,” was the first reply. “I NEVER would’ve knowingly signed up for it, I don’t even have any idea what I’m paying for. “Cool, I’ve actually been accidentally subscribed to a $50 monthly membership fee on Rihanna’s bra website for four months without knowing it,” a friend of The Goods tweeted recently.
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